Wireless Android Auto not working as advertised following October 2023 navigation update.

[LemonPeeler]

We've spent untold hours by phone, email, in the car, and at the dealership trying to address this issue with our 2021 Palisade Calligraphy. Our car uses the Standard-class Gen5W Navigation platform updated to the October 2023 LX2.USA.S5W_M.V011.005.231215 update. No one was able to help resolve this issue for us, including the dealership.

The website clearly indicates that wireless Android Auto and Apple Carplay are now supported (even had an exclamation '!' point) by the October 2023 update. Other customers are also complaining about this regarding newer models and years. After researching the problem with a supervisor or other associates, the phone tech finally came back on and admitted they have never been able to get the feature to work for anyone and declared it is actually not a working feature, despite the website and Hyundai tutorial videos illustrating the feature. They have no explanation as to why the website still lists the feature?

This is extremely frustrating since there are no explanations, links, or footnotes that disclose the reasons for this problem nor any models or years that may or may not support the features listed in the update. Where do you go when the manufacturer, technical support, and dealerships cannot give you a competent answer?

 

[Pali Go BOOM]

Mine works as advertised

 

[Eric2203]

We've spent untold hours by phone, email, in the car, and at the dealership trying to address this issue with our 2021 Palisade Calligraphy. Our car uses the Standard-class Gen5W Navigation platform updated to the October 2023 LX2.USA.S5W_M.V011.005.231215 update. No one was able to help resolve this issue for us, including the dealership.

The website clearly indicates that wireless Android Auto and Apple Carplay are now supported (even had an exclamation '!' point) by the October 2023 update. Other customers are also complaining about this regarding newer models and years. After researching the problem with a supervisor or other associates, the phone tech finally came back on and admitted they have never been able to get the feature to work for anyone and declared it is actually not a working feature, despite the website and Hyundai tutorial videos illustrating the feature. They have no explanation as to why the website still lists the feature?

This is extremely frustrating since there are no explanations, links, or footnotes that disclose the reasons for this problem nor any models or years that may or may not support the features listed in the update. Where do you go when the manufacturer, technical support, and dealerships cannot give you a competent answer?

It will never work on this car. The October update did enable it, but only on cars that use the new system, and that’s only 1 or 2 model year 2024 cars so far.

 

[LemonPeeler]

Thank you, that's obviously disappointing for those with older models. More disappointing is the fact that the update website description does not clearly identify which models have or don't have this feature. Furthermore, there are no warnings or messages to this effect during the download or installation of the update. Even our dealer's technicians couldn't find this information on the website. Hyundai is forcing users to unnecessarily waste time searching for non-existent solutions to non-working features, which potentially frustrates and alienates hundreds of users.

Additionally, we'd love to have an explanation as to why our models do not have the capability. Is there a hardware limitation or a software issue that might be addressed down the road? To our knowledge, and to that of our dealer, Hyundai has never clearly stated the nature of the limitation or whether it might be addressed later. Our navigation head unit has Bluetooth which connects to our phones wirelessly for calling and audio, so suggests they might have the ability to connect wirelessly with Android Auto or Apply Carplay? In fact, there are third-party apps that claim they can mirror your phone screen to the vehicle screen through Bluetooth. Likewise, third-party developers have devices that plug into the USB port and provide wireless Android Auto/Apple Carplay capability. So, shouldn't Hyundai be able to clearly state whether it is a hardware limitation or not for these models and recommend an alternative adapter if it's hardware related? Ideally, of course, we'd hope for a software issue that could be addressed with a future update.

 

[nikhilarni]

Mine works as advertised

please share how you do it .... and some screenshots if possible. ty

 

[arafeeq]

@nikhilarni Hyundai confirmed that this will be fixed in their Spring update (2024) and that the fall update (2023) had few issues for some models.